JOB POSITION:
Omni-Channel Customer Success Manager -SC
Job ID:518
Job Title:Omni-Channel Customer Success Manager -SC
Department:Customer Success
Location:Headquarters - Santa Clara, CA

Title: Omni-Channel Customer Success Manager -SC
Location: Santa Clara, CA  

Full Time regular employee at Milestone Inc.

Are you looking to grow your career within the digital marketing? Do you enjoy working hands on with clients across the world? If your answer is yes, we want to meet you!

Job Summary:

Our Senior Omni-channel Customer Success Managers at Milestone manage a portfolio of strategic hotel brands to improve their digital presence. Developing omni-channel strategies both prelaunch and post site launch to drive ROI for our clients through Paid, Owned and Earned channels.

 

Responsibilities:

• Project management – manage and organize multiple strategic hotel client site promotions

• Implement Search Engine Optimization (SEO) and Paid Media strategies to improve traffic, conversions, and performance of websites
• Collaborate with Strategy teams to deliver strategic cross-channel recommendations to clients
• Monitor online campaigns regularly and make recommendations on goals to improve key performance metrics and drive revenue
• Contact and communicate with clients on a regular basis via meetings and calls to review website and campaign performances, and ROI, suggesting additional online marketing strategies to increase conversion
• Keep current on the latest trends in the search marketing and hotel marketing industry
• Present social marketing strategies to current and prospective clients
• Monitor performance and analyze social media success through regular ROI reports; formulate strategies to build on strengths and overcome weaknesses
• Mentor and lead peers to develop omni-channel marketing skills and account management excellence


Key skillset:

• 5-7 years experience in Account management / Customer Success
• 5+ years experience in Paid Search, Display advertising, and/or Paid Social marketing, with hands-on campaign management and optimization experience
• BA from an accredited college or university or equivalent in work experience
• 1+ years experience in customer service position within hospitality industry (lodging, dining, tourism) is a plus
• Hands-on hotel/hospitality marketing experience
• Fast learner and able to handle multiple tasks with changing priorities
• Strong analytical and reporting skills
• Strong time management skills
• Excellent verbal and written communication skills
• Ability to work independently with little supervision within a team environment
• Knowledge of and experience in social media marketing (SMM) including blogging, Facebook, Google+, Twitter, Flickr, YouTube, Pinterest, Instagram, and more
• Experience in search engine optimization (SEO), keyword analysis, etc.
• Excellent knowledge of Microsoft Word, PowerPoint and Excel
• Knowledge of social media and analytics software (Hootsuite, Google Analytics, etc.) is a plus
• Strong understanding of user-generated content management, content marketing, and semantic search is a plus
• Bilingual in Spanish is a plus


Desired Skills:

• Hotel marketing and branding experience
• Training/Leadership experience
• Bilingual (Spanish and English) speaker
• Strong knowledge of Search Engine Optimization (SEO), Search Engine Marketing (SEM), Keyword Research (KWR), Display Advertising, and Paid Social Campaigns desired, but not required
• Experience working in the internet marketing field highly desired, but not required

Top Reasons to work for Milestone

  • Competitive salary and compensation plan
  • Amazing work atmosphere and culture
  • Opportunity to innovate and work with very talented co-workers
  • Top 75 fastest growing private companies in Silicon Valley
  • Health Benefits – no or low cost to employees and their families
  • Life/Work balance = 15 days PTO, 9 Holidays
  • Quarterly and Annual events: cooking event, ping pong, Summer picnic
  • Friday Breakfast and Snack Shop at all locations

Thanks,
Jacklyn Ho
Sr. Corporate Recruiter
​​​​​​​408-200-6944
jacklyn.h@milestoneinternet.com



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