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Openings >> Customer Success Manager/Sr. Customer Success Manager Night Shift
Customer Success Manager/Sr. Customer Success Manager Night Shift
Summary
Title:Customer Success Manager/Sr. Customer Success Manager Night Shift
ID:767
Department:Client Services
Location:India - Bangalore
Description

Job Title: Customer Success Manager/Sr. Customer Success Manager
Positions: 5
Location: Bangalore, India
Timings: 4:30 PM To 1:30 AM IST/ 9:00 PM To 6:00 AM IST (Night Shift)


Job Summary:

Our Customer Success manager manages a portfolio of strategic hotel brands to improve their digital presence. Developing strategy both pre-launch and post Site launch to drive ROI for our clients.

Key Skills Set:

  • 3+ years’ experience in customer facing position
  • Masters from an accredited college or university. College Degree is a must.
  • Experience within hospitality industry (lodging, dining, tourism)
  • Experience in Ecommerce
  • Fast learner and able to handle multiple tasks with changing priorities
  • Excellent verbal and written communication skills
  • Strong time management skills
  • Strong analytical and reporting skills
  • Experience in SEO (Search Engine Optimization) desired
  • Previous experience working with International clients

Responsibilities:

  • Serve as a central point of contact while ensuring high levels of customer satisfaction for your assigned customer accounts
  • Maintain regular communication with both the customer and internal teams, constantly managing customer expectations
  • Serve as a first point of escalation for customer concerns relating to technical issues and coordinate, manage, and drive escalations with Milestone services, sales, and product teams
  • Provide proactive status updates to required parties
  • Host periodic checkpoint and status calls with customer and internal stakeholders
  • Identify enablement goals and plans
  • Keep current on the latest trends in the search marketing and hotel marketing industry
  • Present social and paid media marketing strategies to current and prospective clients
  • Monitor performance through regular ROI reports; formulate strategies to build on strengths and overcome weaknesses

About Milestone

For over 20 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Over 2,000 companies in Hospitality, Retail, Financial Services and Automotive industries rely on Milestone to power their digital marketing strategies. Milestone has garnered over 500 awards, has been short listed 3 consecutive years for the US Search awards and won Search Engine Land's prestigious "Best overall SEO-SEM campaign" in 2018. Milestone has gained a reputation for blending outstanding digital marketing expertise with advanced technological capabilities and is one of Silicon Valley Business Journal's fastest growing companies and an Inc. 5,000 company.

Top Reasons to work for Milestone:

  • Work in an innovative digital marketing software + services organization
  • Great place to learn with phenomenal growth opportunity
  • Stable and rapidly growing company
  • Opportunity to work with a fun, amazing and talented team
  • Great benefits – Mediclaim and paid holidays (per year)
  • Exciting and innovative work environment
  • Employee referral incentive program

 

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