Openings >> Customer Success Manager -SC
Customer Success Manager -SC
Summary
Title:Customer Success Manager -SC
ID:551
Department:Customer Success
Location:Headquarters - Santa Clara, CA
Description

Title: Customer Success Manager

Location: Santa Clara, CA

Full Time regular employee at Milestone Inc.

 

About Milestone:
www.milestoneinternet.com

For more than 21 years, Milestone has been a leading digital marketing software and services company. The Milestone Digital Presence Cloud helps location-based businesses manage their online presence. From compelling websites and location pages to local search, social media, reviews and analytics. Milestone's unique “software + services” approach allows us to provide exceptional software backed by our service-based approach to provide the highest return on investment in any vertical.

Milestone is also a leading digital marketing agency for hotels, restaurants, retail stores, and banks across the globe. We leverage an optimal mix of strategies to drive revenue, traffic, and leads, providing a holistic digital presence for our clients, and services that include hotel website design, location page design for retailers and banks, and local SEO. We help you optimize marketing spend by understanding what's working and identifying critical competitive opportunities.

With offices in Santa Clara, Washington DC and Chicago, Milestone offers cutting-edge strategies and products for location based businesses around the world. Milestone was named one of Silicon Valley’s fastest growing private companies for several years in the row by the Silicon Valley Business Journal and is also listed in the Inc. 5000. For more information on Milestone’s services and products, please visit us at www.milestoneinternet.com

 

Key Skills Set:

  • 4+ years’ experience in customer facing position
  • BA from an accredited college or university. College Degree is a must.
  • Experience within hospitality industry (lodging, dining, tourism)
  • Experience in Ecommerce
  • Fast learner and able to handle multiple tasks with changing priorities
  • Excellent verbal and written communication skills
  • Strong time management skills
  • Strong analytical and reporting skills
  • Experience in SEO (Search Engine Optimization) desired
  • Bilingual in Spanish a plus

 

Responsibilities:

  • Serve as a central point of contact while ensuring high levels of customer satisfaction for your assigned customer accounts
  • Maintain regular communication with both the customer and internal teams, constantly managing customer expectations
  • Serve as a first point of escalation for customer concerns relating to technical issues and coordinate, manage, and drive escalations with Milestone services, sales, and product teams
  • Provide proactive status updates to required parties
  • Host periodic checkpoint and status calls with customer and internal stakeholders
  • Identify enablement goals and plans
  • Keep current on the latest trends in the search marketing and hotel marketing industry
  • Present social and paid media marketing strategies to current and prospective clients
  • Monitor performance through regular ROI reports; formulate strategies to build on strengths and overcome weaknesses

 

Top Reasons to work for Milestone

  • Competitive salary and compensation plan
  • Amazing work atmosphere and culture
  • Opportunity to innovate and work with very talented co-workers
  • Top 75 fastest growing private companies in Silicon Valley
  • Health Benefits – no or low cost to employees and their families
  • Life/Work balance = 15 days PTO, 9 Holidays
  • Quarterly and Annual events: cooking event, ping pong, Summer picnic
  • Friday Breakfast and Snack Shop at all locations

 

Thank you,

___________________________________________________________

Jacklyn Ho

Sr. Corporate Recruiter | Office: 408-200-6944

Milestone| Santa Clara Office

Jacklyn.h@milestoneinternet.com

www.milestoneinternet.com

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