Milestone is a leading digital marketing software and services company, providing solutions to the lodging industry. For more than 16 years, Milestone has been a pioneer and provider of internet marketing software and services, including website design, Galexi CMS, mobile sites, content creation, Social Media Management software, Reputation Management software, and SEO for worldwide clients across multiple industries.
With offices in Santa Clara and Chicago, Milestone offers cutting-edge strategies and products for hotels, resorts, brands, restaurants, spas, management companies and businesses around the world. Milestone works with over 1500 hotels and drives over $650M in annual revenue. Milestone is a preferred vendor for several major lodging industry brands and leading hotel management companies. At the forefront of innovation to achieve phenomenal return on investment for clients, our websites and promotions have garnered numerous awards across many disciplines.
Milestone was named one of Silicon Valley’s fastest growing private companies for 2012 & 2013 by the Silicon Valley Business Journal and was recently listed in the Inc. 5000. For more information on Milestone’s services and products, please visit us at www.milestoneinternet.com.
Title: Business Intelligence Analyst
Location: Santa Clara, CA
Full Time employee at Milestone Inc.
•Great problem solver with excellent communication skills
•Training and troubleshooting experience in analytics area
•Experience with Google analytics and/or Omniture
•Intermediate skills in excel
•Excellent data analysis skills with ability to create a convincing data story.
•Able to coach CSM team for possible solution to problems and trends in analytics data.
•SQL knowledge is a plus.
•Loves to solve problems for others as well as enjoy coaching customer success mangers.
•Evangelize, Coach and train internal and external clients in using business intelligence tool, dashboard, omni-channel reports.
•Partner with Digital strategy, client services, and sales teams to set business objectives (KPIs) and build dashboards that can provide timely and strategic insights
•Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services.
BI analyst will work closely with the customer success, client services, Onboarding and sales team to come up with innovative frameworks, analysis and techniques to achieve highest of satisfaction for internal and external customers.
This person will work in a fast-paced selling environment that will draw on his/her excellent communication skills, ability to multi-task, ability to lead on BI needs of CS team, sharpness to identify patterns of problems, Innovation to create scalable solution for common problems and robustness to perform under pressure using superior data analytics skills
This role is located in Santa Clara office and will report to Head of Analytics.
Key Skill Set:
Strong quantitative, analytical and problem-solving skills.
Employ mix of business & data analysis skills to uncap business performance of customers.
.Working knowledge of Google Analytics and/or Omniture a plus
.Experience in SQL and create reports from multiple sets of data
.Generate follow-up questions with stakeholders, refine data findings and interpret results.
.Undergraduate degree in quantities business major or BS in STEM field
.Master in business, Strategy, Decision science or similar areas is a plus.
.Hands-on experience with Google Analytics
.Working knowledge of Web analytics and SEO.
.Experience with hospitality industry and management background is a plus
Top Reasons to work for Milestone
· Great place to learn with phenomenal growth opportunity
· Stable and rapidly growing company
· Opportunity to work with a fun, amazing and talented team
· Great benefits – medical, dental, vision, 401k
· Phantom stock options
· Bonus initiatives offered
· Exciting and innovative work environment
· Flexible work hours
· Employee referral incentive program
· Breakfast every Friday
· Happy Hour every other Friday
· Monthly events include: birthday celebrations, ice cream socials, fondue, and etc.
· Quarterly outings include: bowling, cooking classes, scavenger hunts, happy hours, and much more
Please send me your resume to be considered.
Sr. Corporate Recruiter | Office: 408-200-6944
Milestone Inc.| Santa Clara Office