Sr. Director of Digital Strategy /Customer Success
Job ID:362
Job Title:Sr. Director of Digital Strategy /Customer Success
Location:Chicago, IL


Sr Director of Digital Strategy /Customer Success

Senior Director of Digital Strategy/Customer Success oversee customer success team, managing Milestone’s large, strategic accounts. Sr. Director will work with different departments within the company and put together holistic strategy for customer success, based on industry trends and customers’ needs. Ideal candidate should have heavy experience in digital media, social, organic search, and client service experience. The person will report in to VP of CS and will manage our key strategic customers.


Job Responsibilities

· Developing and communicating omnichannel strategy and customized solutions to Milestone’s top strategic customers

· Working with product manager and developers in our software team, strategy team, analytics team to come up with robust solutions which drives highest value to customers

· Through effective communication, show value-add of Milestone’s strategy to top customers

· Participate in quarterly QBR with client services team to provide holistic solution for strategic customers

· Provide quarterly insights to all stakeholders on strategic customers

· Attending and speaking in industry conferences, client specific conferences

· Establishing as trusted advisor by understanding client needs, industry trends



· 10+ years experience working in agency

· Hands-on experience working in an agency and managing SEO, Digital Media, Social, and Content campaigns
Strong Experience Managing Digital Media and Agency relationship

Excellent Communication skills

· Excellent skills to create present to C-level, and top strategic customers

· Public speaking skills

  • Excellent analytical Skills
  • Lodging/hospitality or enterprise/retail experience is a plus

About Milestone:

Milestone is a leading digital marketing software and services company, providing solutions to the lodging industry. For more than 16 years, Milestone has been a pioneer and provider of digital marketing software and services, including website design, Galexi CMS, mobile sites, content creation, Social Media Management software, Reputation Management software, and SEO for worldwide clients across multiple industries.

With offices in Santa Clara and Chicago, Milestone offers cutting-edge strategies and products for hotels, resorts, banks, retail brands, location based businesses around the world. Milestone was named one of Silicon Valley’s fastest growing private companies for several years in the row by the Silicon Valley Business Journal and is also listed in the Inc. 5000. For more information on Milestone’s services and products, please visit us at

Top Reasons to work for Milestone

    • Great place to learn with phenomenal growth opportunity
    • Stable and rapidly growing company
    • Opportunity to work with a fun, amazing and talented team
    • Great benefits – medical, dental, vision, 401k
    • Phantom stock options
    • Bonus initiatives offered
    • Exciting and innovative work environment
    • Employee referral incentive program
    • Breakfast every Friday
    • Happy Hour every other Friday
    • Monthly events include: birthday celebrations, ice cream socials, fondue, and etc.
    • Quarterly outings include: bowling, cooking classes, scavenger hunts, happy hours, and much more

All positions at Milestone Internet Marketing require an applicant who has accepted an offer to undergo a background check. The specific background checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, including final salary; criminal check; search against global sanctions and government watch lists, fingerprint verification, and credit check. When applying for a position with Milestone, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Milestone Internet Marketing’s employment policies. You will be notified during the hiring process which checks are required for the position.


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