Openings >> Customer Success Manager
Customer Success Manager
Summary
Title:Customer Success Manager
ID:749
Department:Customer Success
Location:Chevy Chase, MD
Description

Title: Customer Success Manager  
Location: Chevy Chase, MD 
Full Time regular employee 

 

Job Summary:
Our Account Managers at Milestone manage a portfolio of strategic hotel brands to improve their digital presence. Developing strategy both prelaunch and post site launch to drive ROI for our clients. 

 

Key Skills Set: 

  • 4+ years’ experience in customer facing position 

  • BA from an accredited college or university. College Degree is a must. 

  • Experience within hospitality industry (lodging, dining, tourism) 

  • Experience in Ecommerce 

  • Fast learner and able to handle multiple tasks with changing priorities 

  • Excellent verbal and written communication skills 

  • Strong time management skills 

  • Strong analytical and reporting skills 

  • Experience in SEO (Search Engine Optimization) desired 

  • Bilingual in Spanish is a plus 

 

Responsibilities: 

  • Serve as a central point of contact while ensuring high levels of customer satisfaction for your assigned customer accounts 

  • Maintain regular communication with both the customer and internal teams, constantly managing customer expectations 

  • Serve as a first point of escalation for customer concerns relating to technical issues and coordinate, manage, and drive escalations with Milestone services, sales, and product teams 

  • Provide proactive status updates to required parties 

  • Host periodic checkpoint and status calls with customer and internal stakeholders 

  • Identify enablement goals and plans 

  • Keep current on the latest trends in the search marketing and hotel marketing industry 

  • Present social and paid media marketing strategies to current and prospective clients 

  • Monitor performance through regular ROI reports; formulate strategies to build on strengths and overcome weaknesses 

 

Top Reasons to work for Milestone 

  • Competitive salary and compensation plan 

  • Amazing work atmosphere and culture 

  • Opportunity to innovate and work with very talented co-workers 

  • Top 75 fastest growing private companies in Silicon Valley 

  • Health Benefits – no or low cost to employees and their families 

  • Life/Work balance = 15 days PTO, 9 Holidays 

  • Quarterly and Annual events:  cooking event, ping pong, Summer picnic 

  • Friday Breakfast and Snack Shop at all locations 

 

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