Openings >> Product Support Engineer
Product Support Engineer
Summary
Title:Product Support Engineer
ID:552
Department:IT & MIS
Location:India - Ahmedabad
Description
Position: Product Support Engineer/Sr. Product Support Engineer
 
Desired Profile
Education: UG -Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization

Role Overview: We are looking for a product expert who thrives on providing support through many different communication channels. 
 
Job function
  1. Contribute to discussions and innovations in the project / product
  2. Identify, research, and resolve complex technical problems / solutions.
  3. Participate, contribute, assimilate and represent opinion on changes, enhancements being done to the project / product
  4. Work closely with various stakeholders, onsite team and collaborate on above mentioned tasks
  5. Interact and communicate with individuals at various levels of the organization.
  6. Handle specific day-to-day tasks like filing bugs and backlog items, troubleshooting issues, escalation of issues to respective team heads, follow sprint schedules etc.
Requirements:
  1. 2-3 years in product management experience in the industry as product support engineer; preferably in a software environment
  2. Excellent customer service skills
  3. Desire to dive deep into the product ; learn it inside out ; and teach the product
  4. Excellent skills in requirement gathering, troubleshooting, and problem solving
  5. Be flexible with work hours (between EU and US hours)
  6. Excellent Organizational, Written and Oral communication skills
  7. Understanding of web-based technologies and software; ASP.NET; HTML etc.
  8. Strong drive to evaluate latest technology, frameworks, third party APIs, components, etc will be preferred.
  9. Should be always up-to-date with latest trends and technologies available in the market
Desired skills:
  1. Willingness to learn and understand the product
  2. Hands-on person with a proactive attitude and clear sense of ownership
  3. Excellent project & time management skills
  4. Ability to handle multiple ongoing tasks with changing priorities
  5. Highly motivated with a strong work ethic
Apply Here:  https://jobs.milestoneinternet.com/x/apply/a260wml9y1cb

About Milestone
Milestone is a leading digital marketing software and services company, providing solutions to the lodging industry. For more than 16 years, Milestone Internet Marketing has been a pioneer and provider of internet marketing software and services, including website design, Galexi CMS, mobile sites, content creation, Social Media Management software, Reputation Management software, and SEO for worldwide clients across multiple industries.
 
Top Reasons to work for Milestone:
  • 5 Days a Week
  • Great place to learn with phenomenal growth opportunity
  • Stable and rapidly growing company
  • New, professional corporate offices in the heart of the plush professional/residential location of Prahladnagar
  • Opportunity to work with a fun, amazing and talented team
  • Great benefits –  Mediclaim and paid holidays (per year)
  • Exciting and innovative work environment
  • Employee referral incentive program
  • Monthly and quarterly events include: birthday celebrations, ice cream socials, etc.
This opening is closed and is no longer accepting applications
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