Customer Success Manager/Sr. Customer Success Manager
|Title:||Customer Success Manager/Sr. Customer Success Manager|
|Location:||India - Bangalore or Ahmedabad|
Job Title: Customer Success Manager/Sr. Customer Success Manager
Location: Ahmedabad/Bangalore, India
Timings: 9:00 PM To 6:00 AM IST
Our Customer Success manager manages a portfolio of strategic hotel brands to improve their digital presence. Developing strategy both pre-launch and post Site launch to drive ROI for our clients.
Key Skills Set:
- 3+ years’ experience in customer facing position
- Masters from an accredited college or university. College Degree is a must.
- Experience within hospitality industry (lodging, dining, tourism)
- Experience in Ecommerce
- Fast learner and able to handle multiple tasks with changing priorities
- Excellent verbal and written communication skills
- Strong time management skills
- Strong analytical and reporting skills
- Experience in SEO (Search Engine Optimization) desired
- Previous experience working with International clients
- Serve as a central point of contact while ensuring high levels of customer satisfaction for your assigned customer accounts
- Maintain regular communication with both the customer and internal teams, constantly managing customer expectations
- Serve as a first point of escalation for customer concerns relating to technical issues and coordinate, manage, and drive escalations with Milestone services, sales, and product teams
- Provide proactive status updates to required parties
- Host periodic checkpoint and status calls with customer and internal stakeholders
- Identify enablement goals and plans
- Keep current on the latest trends in the search marketing and hotel marketing industry
- Present social and paid media marketing strategies to current and prospective clients
- Monitor performance through regular ROI reports; formulate strategies to build on strengths and overcome weaknesses
Milestone is a leading digital marketing software and services company, providing solutions to the lodging industry. For more than 16 years, Milestone Internet Marketing has been a pioneer and provider of internet marketing software and services, including website design, Galexi CMS, mobile sites, content creation, Social Media Management software, Reputation Management software, and SEO for worldwide clients across multiple industries.
Top Reasons to work for Milestone:
- 5 Days a Week
- Great place to learn with phenomenal growth opportunity
- Stable and rapidly growing company
- New, professional corporate offices in the heart of the plush professional/residential location of M.G Road/Prahlad Nagar within Bangalore/Ahmedabad.
- Opportunity to work with a fun, amazing and talented team
- Great benefits – Mediclaim and paid holidays (per year)
- Exciting and innovative work environment
- Employee referral incentive program
- Monthly and quarterly events include: birthday celebrations, ice cream socials, etc.
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