Openings >> Customer Success Manager/Sr. Customer Success Manager
Customer Success Manager/Sr. Customer Success Manager
Title:Customer Success Manager/Sr. Customer Success Manager
Department:Client Services
Location:India - Bangalore or Ahmedabad

Job Title:       Customer Success Manager/Sr. Customer Success Manager
Positions:      2
Location:      Ahmedabad/Bangalore, India
Timings:        2:30 PM To 12:00 AM IST / 9:00 PM To 6:00 AM IST

Job Summary: Our Customer Success manager manages a portfolio of strategic hotel brands to improve their digital presence. Developing strategy both pre-launch and post Site launch to drive ROI for our clients.


  • Work directly with clients to create and refine their online marketing strategy.
  • Analyze and communicate marketing performance to clients – both verbally and in writing
  • Be able to research/implement online strategy for clients and communicate that to internal teams and clients directly
  • Monitor and ensure each account within your assigned portfolio is managed efficiently/effectively to continue to deliver high ROI
  • Lead website performance review and suggest marketing opportunities to increase conversion
  • Keep current on the latest trends in the search marketing industry


  • Bachelor's/MBA
  • Experience in e-Commerce/digital marketing
  • 3+ years of Customer service and Account management
  • Experience working in the Internet marketing field, preferably within the travel vertical or Hotel Industry
  • Experience of working with several areas of Search Engine Marketing (SEM) including: search engine optimization (SEO), keyword analysis (KWR), pay per-click campaigns (PPC),
  • Social media marketing, email marketing and etc.

Desired Skills:

  • Very strong analytical and reporting skills
  • Strong time management, project management, and problem solving skills
  • Excellent verbal /written communication and presentation skills
  • Ability to manage a team and delegate responsibilities
  • Ability to handle multiple ongoing tasks with changing priorities
  • Insatiable desire to learn and stay current with latest marketing trends

About Milestone

Milestone is a leading digital marketing software and services company, providing solutions to the lodging industry. For more than 16 years, Milestone Internet Marketing has been a pioneer and provider of internet marketing software and services, including website design, Galexi CMS, mobile sites, content creation, Social Media Management software, Reputation Management software, and SEO for worldwide clients across multiple industries.

Top Reasons to work for Milestone:

  • 5 Days a Week
  • Great place to learn with phenomenal growth opportunity
  • Stable and rapidly growing company
  • New, professional corporate offices in the heart of the plush professional/residential location of Prahlad Nagar
  • Opportunity to work with a fun, amazing and talented team
  • Great benefits – Mediclaim and paid holidays (per year)
  • Exciting and innovative work environment
  • Employee referral incentive program
  • Monthly and quarterly events include: birthday celebrations, ice cream socials, etc.


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