Job Title: Vice President of Client Success
Location: Santa Clara, CA
Milestone is looking for skilled leader to manage our Client Success teams globally. Milestone global customer success team currently comprises of over 50 individuals in different roles as directors, team leads, and customer success account managers across the global markets including Santa Clara, Chicago, Washington DC, India. Milestone’s customer base includes leading brands in hospitality, retail, and financial services.
The individual in this role will be responsible for delivering Milestone’s outstanding products and services to our customers, managing key relationships and growing existing accounts. The ideal candidate should have deep experience and proven track record in leading large customer success teams, managing global P/L, establishing customer health score and touch point best practices, onboarding and training checklist and best practices.
- Inspire, lead and nurture a team of high performance globally dispersed teams of 50+ individuals to achieve client goals and objectives
- Retain and grow customer base by providing value driven products and services
- Setup and deploy scalable processes for account base marketing (ABM) including customer health dashboards, score cards, processes to scale services, customer engagement/communication best practices including QBR, yearly review, customer touch point and journey across various types of customers.
- This role will play critical role in training, coaching and careerpathing CS organization on the right skills and competencies needed to succeed as customer success professional
- Coordinating with cross-functional teams within the company to ensure client goals are achieved
- 20+ years of Experience in early startups, agency, as well as Fortune 500 companies servicing global customers of all sizes
- Analytical, data oriented, structured and cross-functional approach to problem solving
- Proven track record of growing small and large accounts and solving customer problems by working with professional services teams
- Moderate knowledge of digital marketing – SEO, SEM, Web, Mobile, Social media and working knowledge of current and emerging trends and technologies
- Solid understanding of project management best practices, process, establishing SOWs
- Deep knowledge of how to establish KPIs, performance dashboards, monthly reporting, health score, best practices and checklist
- Strong leader and motivator with track record of exceptional performance
- Excellent written, presentation, management, listening and interpersonal skills
- Motivational leadership, inspiring team to deliver top performance every day
For more than 21 years, Milestone is a leading digital marketing software and services company. Milestone Digital Presence Cloud helps location-based businesses manage their online presence. From compelling websites and location pages to social media, reviews and analytics, Milestone's experience as a digital marketing company means you get the benefit of exceptional software backed by our service-based approach to engage customers on social media and review sites.
Milestone is also a leading digital marketing agency for hotels, restaurants, retail stores, and banks across the globe. We leverage an optimal mix of strategies to drive revenue, traffic, and leads, providing a holistic digital presence for our clients, and services that include hotel website design, location page design for retailers and banks, and local SEO. We help you optimize marketing spend by understanding what's working and identifying critical competitive opportunities.
With offices in Santa Clara, DC and Chicago, Milestone offers cutting-edge strategies and products for hotels, resorts, banks, retail brands, location based businesses around the world. Milestone was named one of Silicon Valley’s fastest growing private companies for several years in the row by the Silicon Valley Business Journal and is also listed in the Inc. 5000.
For more information on Milestone’s services and products, please visit us at www.milestoneinternet.com.
Top Reasons to work for Milestone·
o Great place to learn with phenomenal growth opportunity
o Stable and rapidly growing company
o Opportunity to work with a fun, amazing and talented team
o Great benefits – medical, dental, vision, 401K
o Phantom stock options
o Bonus initiatives offered
o Exciting and innovative work environment
o Employee referral incentive program
o Breakfast every Friday
o Happy Hour every other Friday
o Monthly events include: birthday celebrations, ice cream socials, fondue, and etc.
o Quarterly outings include: bowling, cooking classes, scavenger hunts, happy hours, and much more
Pam L | Talent Acquisition Manager firstname.lastname@example.org
3001 Oakmead Village Dr, Santa Clara, CA 95051