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Onboarding Customer Success Manager
Title:Onboarding Customer Success Manager
Department:Client Services
Location:United States

Job Title: Onboarding Customer Success Manager
Full Time regular employee at Milestone Inc.

Job Summary:

Do you like Digital Marketing? Are you passionate about delivering excellent value to your customers? Do you get joy in helping customers achieve their goals? Then come join our mission to make our client’s success, Our Success! As an Onboarding Customer Success Manager you will oversee a portfolio of strategic clients to improve their digital presence. You will be the main liaison between the client and Milestone’s web development and strategy teams, working with the main goal of helping build digital marketing strategy, both prelaunch and post site launch to drive ROI for our clients. You will be primarily but not exclusively be working with Milestone’s prestigious customers in the automotive industry especially in the Mexico region.

In addition to acting as a trusted advisor to customers, you will be a customer advocate, often functioning as a liaison between our customers and internal Milestone teams. You will ensure that the needs and/or requirements considered critical to the successful implementation of your projects are gathered, communicated, and driven throughout the Milestone organization right from project inception to project live.

If you are a combination of technical and creative, this role is for you!

What are we looking for?

  • Do you enjoy website development and technical project implementations?
    • 7+ years of experience managing web development projects
    • Solid technical background with understanding and/or hands-on experience in software development and web technologies
  • Are you a talented project manager?
    • Proven working experience in technical project management
    • Proficient in front and back-end development and programming languages such as HTML, CSS, Java Script etc.
  • Are you a search expert?
    • Solid understanding and experience developing campaign strategies using multiple digital marketing channels especially Search (SEO & SEM), Content, and website optimization.
    • Keep current on the latest trends in the search marketing and hotel marketing industry
    • Insatiable desire to learn and stay current with latest marketing trends and technology
  • Are you bi-lingual?
    • Professional written and verbal communication skills in Spanish and English
  • 5+ years’ experience in project, program, account, or marketing management college degree, preferably in Marketing, Advertising, Communications or related field

What are the nice-to-haves?

  • Experience with implementing projects in the automotive industry
  • Technical SEO and digital marketing knowledge a plus
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multi-tasking skills

What you will be doing?

    • Operate as point person and lead multiple concurrent website build projects, managing all communications, scope, and timeline.
    • Assist in defining project scope with the ability and flexibility to realistically scale efforts according to clients' financial considerations.
    • Gather client requirements with an eye toward project scope and analysis of requirements in relation to project goals, organizational goals, and web usability.
    • Provide input regarding creative design and user experience recommendations as they align to client’s requirements, overarching project, and organizational goals.
    • Own the quality of project deliverables before delivery to the client for sign-off.
    • Implement Search Engine Optimization (SEO) strategies to improve traffic and performance of websites

About Milestone Inc.

For over 20 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Over 2,000 companies in Hospitality, Retail, Financial Services and Automotive industries rely on Milestone to power their digital marketing strategies. Milestone has garnered over 500 awards, has been short listed 3 consecutive years for the US Search awards and won Search Engine Land's prestigious "Best overall SEO-SEM campaign" in 2018. Milestone has gained a reputation for blending outstanding digital marketing expertise with advanced technological capabilities and is one of Silicon Valley Business Journal's fastest growing companies and an Inc. 5,000 company.

Milestone offers Digital Marketing Services and Platforms for hospitality, retail, banking, automotive and other industries. Our services and platforms are in use by thousands of users and help organizations manage their digital marketing efforts. Some of the key products include our Website Development Platforms, SEO, Paid Marketing, Content Management Systems, Local Listings Management Software, Reviews Management Software, and Voice Search/FAQ platform.

Learn more about the company by visiting www.milestoneinternet.com. Services offered by Milestone include the following:

Milestone’s Digital Marketing Cloud Solution

Milestone Software Platform Solutions

  • Milestone CMS™ - Website Development
  • Milestone Local™ - Local Listings and Events Management Software
  • Milestone Social™ - Social Media Management Software
  • Milestone Reviews™ - Reputation Management Software
  • Milestone Analytics™ - Digital Marketing and Analytics Software
  • Milestone Insights™ - Digital Audit and Competitive Analysis Software

Milestone Services

  • Website design - creative design and content
  • Technical SEO including schema deployment on 3rd party CMS sites
  • Social content marketing
  • Paid marketing and Omnichannel Campaigns


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